ButlerKartPrivacy policy
Effective 10 October 2026
Who we are
ButlerKart, Metro Gate No 1, A LSC, Basement Floor, Commercial Bank-II, E Block Road, Naraina Vihar, Naraina, New Delhi, Delhi 110028. Contact: info@butlerkart.com, +91 72919 63147. In this policy "we" means ButlerKart. The app is called ButlerKart.
What this policy covers
The ButlerKart Android app and the website our booking team uses. The app is used by workers (waiters, butlers and captains who take shift jobs) and by our booking team.
What we collect, and why
| What | How we get it | Why we use it |
|---|---|---|
| Mobile number (workers, booking team) | A worker enters it when they create an account (our team calls it to check it and to book training); our team adds the booking team's numbers | To log you in, to call you, and to contact you |
| A PIN (workers) or password (booking team and admins) | You choose it, or choose a new one with a one-time code our team gives you | To log you in. We keep it only in a form that cannot be read back, never in plain text |
| Name, the work you can do, languages (workers) | You enter them, or our team adds them | To offer you the right jobs |
| Base area and base location (workers) | You enter it, or use your phone's location once, or our team adds it | To offer you jobs near you |
| Training status and date (workers) | Our team | Only trained workers receive offers |
| Photo (workers) | You add it in the app, or our team adds it at training, with your permission | To recognise the right person at the venue |
| Emergency contact: name and mobile number of a person you name | Our team adds it at training, with your permission | To reach someone in an emergency |
| Your location when you check in to a job, and the time | Your phone sends its location once, when you press check in | To record that you attended and to work out your pay |
| Offers you accepted, declined or dropped, and the reason for a drop | You, as you use the app | To run the jobs and keep a record |
| Weekly pay totals, and whether our team marked a week paid | Worked out from your checked-in jobs; our team marks it paid | To track what each worker is owed. We do not store bank, UPI or card details; payment happens outside the app |
| Rating (1 to 5) and a short note | Our booking team, after a job | Quality of work. You can see your own average rating, never the notes |
| Your phone's alert token | Your phone gives it to the app | To send you alerts about offers and jobs |
| Booking details: client name, venue, times, number of workers | Our booking team | To run the event. Workers see the venue and times, never the client's name |
| A record of what our team does on the website | Automatic | Accountability |
We do not collect your ID numbers or documents, your date of birth, your home address, your bank or UPI details, or where you go outside of check-in. We do not use advertising or analytics tools.
Who can see your information
Only our booking team and administrators. Other workers cannot see your details, and people outside the team cannot. We do not sell personal data.
Who helps us run the service
These providers handle data on our behalf, only to run the service: Microsoft Azure (our server and database, in India) and Google Firebase Cloud Messaging (to deliver alerts to your phone).
How long we keep it
We keep a worker's details for as long as they have an account with us. When we delete an account, on request or when a worker leaves, we erase everything except the worker's name and the ID number our system gave them, and the record of the jobs they did stays so that bookings and pay still add up. A reset code from our team works once, expires in 30 minutes and is not stored in readable form.
Your choices and your rights
You can change your name, languages, photo and base location in the app; our team checks a change before it shows. Your roles come from your training, so to change them, or any other detail, call us. You can ask us to delete your details. To delete your account, use the Delete my account button in the app, or this page, or call or write to us. When we delete a worker, we keep only their name and the ID number our system gave them, and erase everything else: mobile number, base location, roles and languages, photo, emergency contact, ratings and notes, and where they checked in. The record of jobs they did stays attached to that name and ID, so past bookings and pay still add up. A worker with a job still to come cannot be deleted until that job is cancelled or reassigned.
Privacy questions and complaints: the Grievance Officer, ButlerKart, info@butlerkart.com, +91 72919 63147.
Security
You log in with your number and a PIN or password. After several wrong tries a number is locked for 15 minutes. If you forget it, our team gives you a one-time code to choose a new one. Information is sent over https. Our team's website needs a login. Photos are shrunk, and their hidden data (such as GPS) is removed when saved.
Children
The app is for adults.
Changes to this policy
If we change it, workers are shown the new notice in the app and asked to agree again.